Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Ashford Hatters & Co. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. General

Throughout the site, the terms "we," "us," and "our" refer to Ashford Hatters & Co.

By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

2. Products

We strive to display our products and product descriptions as accurately as possible. However, we cannot guarantee that colours, images, or product details displayed on your device will be completely accurate.

All products are subject to availability.

We reserve the right to discontinue any product at any time without notice.

3. Pricing

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

We reserve the right to correct any pricing errors that may occur.

4. Orders

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product availability
Errors in pricing or product information
Suspected fraud or unauthorised transactions

If an order is cancelled after payment has been received, a full refund will be issued.

5. Shipping

Shipping times provided are estimates only and are not guaranteed.

Ashford Hatters & Co. is not responsible for delays caused by shipping carriers, customs processing, weather events, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

Returns, refunds, and exchanges are governed by our Returns & Refunds Policy.

Please review our Returns & Refunds Policy before making a purchase.

7. Intellectual Property

All content on this website, including but not limited to logos, product images, graphics, text, designs, and branding, is the property of Ashford Hatters & Co. and may not be copied, reproduced, distributed, or used without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Ashford Hatters & Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our liability shall not exceed the amount paid for the product giving rise to the claim.

9. Accuracy of Information

We make reasonable efforts to ensure information on our website is accurate. However, we do not guarantee that all information is complete, current, or error-free.

10. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

11. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws applicable in the jurisdiction in which Ashford Hatters & Co. operates.