Shipping Policy

Last Updated: June 2026

At Ashford Hatters & Co., we are committed to delivering your order quickly and securely.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, processing times may be slightly longer.

Shipping Locations

We proudly offer shipping to customers worldwide.

International shipping availability may vary depending on your location and local import regulations.

Shipping Times

Estimated delivery times:

• Australia: 3–10 business days

• New Zealand: 5–12 business days

• United States & Canada: 7–15 business days

• United Kingdom: 5–12 business days

• Europe: 7–15 business days

• Rest of World: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Free International Shipping

Ashford Hatters & Co. offers Free International Shipping on all orders.

No minimum spend is required unless otherwise stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package cannot be delivered, additional shipping charges may apply.

Lost, Delayed or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us and we will work with the shipping carrier to resolve the issue.

We recommend contacting us within 14 days of the expected delivery date.

Contact Us

For any shipping-related enquiries, please contact:

Email: AshfordHattersCo@gmail.com

We aim to respond within 1–2 business days.