Refund policy

Returns & Refunds Policy

At Ashford Hatters & Co., we take pride in the quality of our products and want you to be completely satisfied with your purchase.

100-Day Return Guarantee

If you're not completely satisfied with your hat, you may return it within 100 days of delivery for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be in its original condition.
The item must be free from excessive wear, damage, stains, or alterations.
Proof of purchase is required.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

If you would like a different size, colour, or style, we are happy to arrange an exchange subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery. We will arrange a replacement or full refund at no additional cost.